Elevate customer experiences by accelerating the mission to serve
Strengthen public trust with AI-driven services.
> End-to-end services on a unified platform
> Support better citizen experiences while protecting sensitive data
> Modernize systems to increase efficiency across agencies
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How can digital transformation improve government services?
Digital transformation can reshape government services by improving trust, transparency, and efficiency. By utilizing platforms like ServiceNow Public Sector Digital Services, agencies can provide personalized and unified experiences for citizens. This includes streamlining processes, reducing manual tasks, and enabling self-service options, which ultimately leads to faster service delivery and better overall satisfaction. Currently, only 27% of government organizations are achieving personalized experiences, indicating significant room for improvement.
What role does security play in customer experience?
Security is crucial in fostering trust and delivering a positive customer experience. With increasing concerns about data privacy and cyber threats, government agencies must prioritize the secure handling of sensitive information. The Now Platform offers robust security measures, including encryption and zero-trust access, to protect citizen data. As 55% of governments recognize that security and transparency are key to building trust, implementing secure solutions is essential for enhancing customer experiences.
How can agencies improve workforce productivity?
Agencies can improve workforce productivity by automating and optimizing processes through platforms like ServiceNow. This allows employees to focus on high-impact tasks rather than manual processes. By providing a unified view of tasks and enabling collaboration across departments, agencies can streamline operations and reduce resolution times. Research indicates that 53% of governments plan to implement guided and automated solutions to enhance collaboration and efficiency in the coming years.
Elevate customer experiences by accelerating the mission to serve
published by Computer Sales & Services, Inc
CSS was founded in 1990 and is known in for its expert knowledge of IT systems.
Knowing one of the biggest challenges businesses face is the struggle to keep up with their IT needs, our goals are nothing short of a dramatic reduction in your total cost of technology ownership and a dramatic reduction in your technology-induced stress level.
We view ourselves as an extension of your business – which is why every customer engagement begins with a technology review with one of our technology consultants. The more CSS knows about you, the more return you’ll see from your investment with us.
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