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2025 Work Trend Index Annual Report
Business demands are outpacing what human capacity alone can deliver — and it's showing. The Microsoft 2025 Work Trend Index Annual Report report explores the widening capacity gap through original research with 31,000 employees and leaders. Download your copy to see how digital labor and AI agents are expanding workforce capabilities and enabling companies to do more with less. Reach out to Computer Sales & Services, Inc to discuss strategies for rethinking productivity in your workplace.
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The concept of 'intelligence on tap' refers to the availability of AI-powered systems that can reason, plan, and act autonomously, allowing businesses to scale their workforce capacity on demand. This shift enables organizations to rethink traditional workflows and adapt to increasing business demands, as 82% of leaders express confidence in using digital labor to enhance productivity within the next 12 to 18 months.
How will AI impact organizational structures?
AI and human-agent teams are expected to transform traditional organizational structures into more dynamic models, referred to as 'Work Charts.' These charts focus on assembling teams around specific goals rather than functional expertise, enabling companies to form agile, high-impact teams as needed. This approach mirrors project-based work in industries like film production, allowing for greater flexibility and efficiency.
What are the phases of AI integration in organizations?
Organizations are anticipated to undergo three phases of AI integration. In the first phase, AI acts as an assistant, helping employees work more efficiently. The second phase sees AI agents joining teams as digital colleagues, taking on specific tasks under human direction. Finally, in the third phase, humans will set the direction while agents execute entire business processes, allowing for a more streamlined and effective workflow.
2025 Work Trend Index Annual Report
published by Computer Sales & Services, Inc
CSS was founded in 1990 and is known in for its expert knowledge of IT systems.
Knowing one of the biggest challenges businesses face is the struggle to keep up with their IT needs, our goals are nothing short of a dramatic reduction in your total cost of technology ownership and a dramatic reduction in your technology-induced stress level.
We view ourselves as an extension of your business – which is why every customer engagement begins with a technology review with one of our technology consultants. The more CSS knows about you, the more return you’ll see from your investment with us.
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